Security and privacy.

What happens to your customers’ data, in plain words.

Callers are told they’re talking to an AI.
The greeting says so by default, and texts and emails carry a line about it. It can’t be removed.
Calls aren’t recorded.
Audio is processed while the call is on and isn’t saved. The transcript and summary are kept, so you can follow up.
You decide how long anything is kept.
The default is 365 days. You can choose shorter, down to 30 days.
A data processing agreement with every customer.
You’re the controller and we’re the processor. If you have your own agreement, we can use that.
Your roles, your history.
Roles decide who sees what, and the history log shows who changed what and when.
Where the data is.
The database runs on our own server and can’t be reached from the internet. Documents and web pages are read without sending them to an AI company.

Questions from your IT or compliance team?

We answer security questionnaires and outsourcing assessments, and send our list of subprocessors when you ask.

Tell us how you take customer contact today. We’ll show what CallWays would look like for you.